Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.
As Covid-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced at PREMIER SUITES. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our serviced apartments can offer a safe environment for guests.
Sincerest thank you for your co-operation during this challenging time and your support of PREMIER SUITES.
If you have any further questions, please get in touch,
The PREMIER SUITES Team
Our Hygiene Rating
We are accepting new bookings for key workers only. We have had to temporarily close for leisure guests in line with government guidelines.
If you have a reservation and you are not able to travel, please contact us to reschedule or cancel your booking now.
If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail or telephone with your request and we will contact you as soon as possible. Our property contact details can be found here.
We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.
We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service our properties provide, for both guests as well as our own team.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities. Please update the Front Desk team of your situation.
For Ireland, call the HSE on 1850 24 1850
For the UK, use the NHS online 111 service or call 111
For Belgium / Netherlands, please telephone the Front Desk, who will provide you with local doctor telephone details
If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask. As our apartments are self-catering the guest should be comfortable during this time in the apartment.
Each of our properties has a full list of protocols to follow should a colleague or guest become ill.
Wash hands properly and regularly:
If you are in a high risk group, consider if travel is in your best interest. Discuss your concerns with your doctor by phone and keep your distance from people who are sick.
Those considered to be at higher risk for COVID-19 include the following:
Following government guidelines, we can only allow residents to gain entry to our properties. Non-residents will not be able to visit or gain access to our properties at this time.
All gyms and fitness facilities in our properties are currently closed. Yoga mats are available to purchase from reception. Exercise videos, resistance and mobility exercises can be accessed on our PS Life website.
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Self-check-in is also available, so face-to-face contact with our staff can be avoided. Additionally, each suite has its own cooking and dining facilities enabling residents to staying in their suites for longer periods of time.
To contact our properties, please visit our locations page.
For general enquiries, please email us at [email protected]
We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
We continue to closely follow any developments, measures and regulations regarding Covid-19 and we are committed to inform our employees and guests as best as possible.